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First
Time Visitors
Shopping with us is very easy. Our goal is simply
to provide excellence in customer satisfaction.
For an overview of our store, just click on the
links below.
If
you don't find the answers, just click here to reach the Solsound
Music information and help department.
First
Time Shopper Links:
 Placing an Order
Canceling an Order
Return Policy
Shipping and Delivery Timeframes
Placing
an Order
An account is not necessary to place an order
with us. Simply choose the item you wish to purchase
and click on the "SHOPPING CART" icon. You will
be stepped through a short check out process for
your item(s). You can pay for your order by Visa,
MasterCard, Discover or American Express using
PayPal, or you can pay by U.S. Postal Service
money order only. Sorry, no personal checks.
By completing the ordering and check out process,
an order number will be established for you, so
you can check the status of your order at any
time.
To place an order, follow these simple steps:
- Dig
through the crates of vinyl until you find the
item you wish to purchase. (we also have cd's
and music videos too)
- Click
on the "SHOPPING CART" icon next to the price
of the item that you would like to purchase.
- You
will proceed the Shopping Cart page which shows
the item you have selected. You can choose to
'Continue Shopping', 'Recalculate Your Order'
or 'Clear Your Cart'. If you continue shopping
your original item will stay in your cart until
you are ready to check out.
- If
you decide you want to put an item back, just
change the number '1' in the quantity box in
front of that item to a '0' and recalculate
your order. Once you are ready to check out,
click the appropriate "CHECKOUT" button once
you have verified/recalculated the items to
purchase. You may pay by Visa, MasterCard, Discover
or American Express by clicking on the PayPal
logo, or you can pay by U.S. money order by
clicking on the Non-PayPal logo.
- If
you choose to pay by credit card and click on
the PayPal logo, you are now on the SSL (Secure
Socket Layer) encrypted PayPal credit card payment
page. You can either log in if you already have
a PayPal account, or you can fill out the credit
card information and create an account. Click
continue to finilize your transaction and write
down your transaction item/order number so you
can check the status of your order at any time.
You will be sent a confirmation email to verify
your purchase.
- If
you
choose to pay by
U.S.
money order and click on the Non-PayPal logo,
please fill out the customer information page.
Click on the 'submit order' button to finilize
your transaction and write down your transaction
item/order number so you can check the status
of your order at any time. You will be sent
a confirmation email to verify your purchase.
- Print
the Checkout Page for your records. Your order
will be processed and sent within 5-7 business
days.
Canceling
an Order
Orders in the "Processing" Status may allow cancellations
if item(s) have not shipped. No cancellations
are allowed after shipping.
To request a cancellation of an item, follow these
steps:
- If
you would like to request a cancellation of
an order, just click here to send an email
to our cancellations department. Make sure to
put your transaction item/order number(s) in
the subject line.
- include
your name, item(s), date of purchase, payment
type and amount.
- Also
include your reason for the cancellation request.
Please Note: Requests may only be requested
on orders in "Processing" status and does not
guarantee that a cancellation may occur, as
item(s) may have gone to the supplier for shipment.
- Your
request will be processed on the next available
business day. An email will be sent back to
you to confirm your request.
Please Note:
Cancellation
of item(s) may change or void any discounts
currently appearing on your order.
Return
Policy
Return Information
Products must be returned within 15 days of the
ship date for a Solsound Music store credit. Most
items are returnable, however returns are subject
to the following guidelines:
- Items
must meet the conditions below for proper return
and credit.
- For
damaged or misshipped items, your shipping and
handling costs will be refunded. Return shipping
cost refunds are calculated using the least
cost shipping method. Items returned via expedited
shipping methods will only be refunded an amount
equal to the least cost shipping method. For
all other items, shipping and handling costs
cannot be refunded.
Proper Conditions
for Return
Records must be received in the condition they were
listed, with their original covers and accessories
(ie: lyric sheets, photo sleeves, etc.) intact and
sent back in the same packaging as received. If
you are returning a product listed below, please
check to make sure your return meets the conditions
described.
- Used
LP's,
12" Singles, CDs, DVDs, or VHS tapes -
Must be returned in the same condition as they
were listed.
-
New
LP's, 12" Singles, CDs, DVDs, or VHS
tapes - Must be unopened.
- New
equiptment, gear, bags and accessory merchandise
- Must be unused or unopened.
To
make a return, you must request a Return Authorization
number (RA#) for the item(s) as long as they are
within the return period stated above. To request
a RA#, click here
to send an email to our sales department.
Please include the RA number on the outside of
the shipping package on the mailing label.
No returns of any type will be accepted without
a RA number. RA numbers will expire after 10 days,
and the item will not be accepted if returned
after that time frame.
Returned item(s) are will incour a 20% restocking
fee.
For your protection, please send your return prepaid
via standard UPS or any other delivery service
which provides tracking information. USPS (United
States Postal Service) does offer Delivery Confirmation,
if requested at the time of shipment. We can not
guarantee credit for returns sent via a non-trackable
method.
Return
processing may take up to 30 days. Credits are
processed upon confirmation of the return. Credits
will be electronically issued by Solsound Music
and may be used at any time.
Payment
Options
We accept all major credit cards through our PayPal
system including Discover Card, Visa, MasterCard,
and American Express. There is no surcharge for
using your credit card to make purchases with
Solsoundmusic.com. Please be sure to provide your
exact billing address and telephone number-as
they appear on your credit card statement. Incorrect
information may cause a delay in processing your
order or failure to complete your order request.
Your credit card will be billed upon shipment
of your order.
Ordering
Problems
Check your e-mail first. An order confirmation
is typically sent within 60 minutes of any purchase.
If you did not receive an order confirmation email,
you may have intered a wrong email address. Please
email us with the correct address so we can correct
the billing information.
Still
need more help?
 Click here for our mailing
address, phone number and email information.
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